If the OEE box is not transmitting data to the system, follow these troubleshooting steps:
- Power Supply – Ensure the device is connected to a power source and turned on.
- Status Indicators – Verify that the box has three green lights.
- Network Connection (ETH Devices Only) – Test if the Ethernet or network cable is functioning properly.
- Wiring Configuration – Check that the wiring follows the correct setup instructions and is connected to the appropriate Digital Inputs (DI1, DI2, DI3, DI4, DI5, DI6).
- Firewall Settings – Ensure that port 8883 is open in your company's firewall to allow secure MQTT communication.
If all the above checks have been completed and the issue persists, contact support and provide details of the steps you have verified.
